Compliance

At Advanced Family Surgery Center, we believe that exceptional surgical care goes hand in hand with ethical, transparent, and legally sound operations. Every decision we make, from how we handle your personal health information to how we submit a billing claim, is guided by a genuine commitment to doing right by our patients, our staff, and our community.

Our compliance program is supported by written policies, regular staff training, internal audits, and a confidential reporting process for any concerns raised by patients, families, or staff. We are equally committed to patient rights and non-discrimination, ensuring every adult and child who visits our center is treated with dignity, respect, and equal access to care, regardless of race, age, sex, national origin, or disability.

Our Compliance Standards Include:

• State and Federal Licensure : Our facility is fully licensed and operates in accordance with all applicable state health authority requirements and CMS Conditions of Coverage for Ambulatory Surgery Centers.
• HIPAA Privacy and Security : Your medical information is protected by strict privacy policies and technical safeguards, and you have the right to access, review, and request changes to your records at any time.
• Accurate and Ethical Billing : We submit all claims in full compliance with the False Claims Act and the Anti
  Kickback Statute, with upfront pricing available through our Online Cost Estimator.
• Patient Rights and Equal Access : In accordance with Section 1557 of the Affordable Care Act and the Americans with Disabilities Act, every patient receives respectful, non-discriminatory care regardless of race, age, sex, national origin, or disability.
• Infection Control and Clinical Safety : All clinical staff follow CDC and AORN infection prevention protocols throughout every procedure, every day.
• Confidential Reporting : Patients, families, physicians, and staff are encouraged to raise compliance concerns at any time. All reports are handled confidentially and without retaliation.

Reporting a Compliance Concern :

We encourage patients, family members, staff, and physicians to speak up if they have concerns about compliance, ethical conduct, or patient safety. All reports are taken seriously and handled confidentially, with no retaliation for good-faith reporting.

Contact us directly: +1 (865) 865-5001

944 Oak Ridge Turnpike # 200,
Oak Ridge TN 37830

info@advancedfamilysc.com

You may also contact:

• State Health Authority : for facility-related concerns
• HHS Office for Civil Rights: hhs.gov/ocr for privacy concerns
• CMS: 1-800-633-4227 for billing or coverage issues